Case study
Scheduled medical device distribution for a global manufacturer
Medical devices · Scheduled distribution · Multi-year
Situation
A global medical device manufacturer needed daily distribution of equipment and consumables from its Singapore distribution point to hospitals, specialist clinics and distribution centres across the island. The equipment is high-value, the receiving sites have strict access and handover procedures, and performance is measured against defined service KPIs. The manufacturer wanted a transport provider it could assess once and hold accountable directly — not a chain of subcontractors.
What we run
- Daily scheduled routes on fixed windows, sequenced around each site’s receiving hours.
- Dedicated employed drivers who run the same route continuously and know each site’s procedures.
- Tailgate lorries for palletised and wheeled equipment; vans for smaller multi-drop movements.
- Returns and collections on the same route: units for service, consignment stock, packaging.
- Handover recorded at every stop in our transport management system, with proof of delivery per site.
- Urgent same-day movements on our response tiers when a unit is needed on site today.
Results
- Service KPIs met throughout the engagement, across successive contract renewals.
- Multi-year relationship, renewed on performance.
- The routes remain live today.
We are not able to publish the customer’s name or performance figures on this page. A reference can be arranged through our operations team, subject to the customer’s consent.
